Rent better. Plan together.

No. Producer is a personal subscription tied to one user. For shared workflows across a team, start a team: Unit is free for shared orders and chat, and Crew and Agency add shared Shoots and team collections.

Nothing is deleted. Collections, Shoots, and rental analytics stay on your account; the Producer-only views become read-only or hidden until you re-subscribe. Browsing, carting, and ordering continue to work on the Scout plan.

A project workspace with a brief, dates, status, linked collections, and linked rental requests, so a production is planned in one place instead of a spreadsheet. On Producer your Shoots are yours; on Crew and Agency the whole team shares them.

Unit is the free team plan: up to 3 people share your orders and chat with warehouses together. When you want to plan shoots as a team, upgrade to Crew whenever you're ready.

Open Members, enter their email and send the invitation. They accept from the email or from their notifications, and you can resend or revoke it until they do.

Everyone on the team sees the orders placed for it, and Members can chat with the warehouse and act on them. Choose "Order for" a team at checkout; on Agency, members assigned to a client see that client's orders.

Yes, on Crew and Agency. Choose "Bring in from personal" on the team's Shoots page and pick the Shoots, templates and collections to move. The move is one-way, so they become the team's.

Any member except the owner can leave from the Members page. You lose access to the team's orders, chat, Shoots and collections straight away; owners transfer ownership or delete the team instead.

A live subscription is cancelled and you can restore the team from Deleted teams for 30 days. After that its Shoots, collections and templates are erased. Teams with open orders can't be deleted until they wrap.

Yes, on Agency. Create a client workspace per brand or campaign and assign members to specific clients. The team owner always sees everything; assigned members see only their clients. One subscription, one billing surface, isolated workspaces.

Crew has two roles: Owner and Member. Agency adds Manager (runs shoots without billing access) and Viewer (read-only). Roles work alongside client workspaces on Agency, so a Manager scoped to one client manages that client only.

Nothing. Individual Producer and team membership are separate billing surfaces. You can cancel Producer if you no longer need personal collections and Shoots outside the team.

Yes. Switch between them from the top-nav team switcher.

Talk to us through our contact page. We handle larger teams as custom arrangements rather than productising above 20 seats.

Yes. Producer starts with a 14-day free trial, long enough to run a real shoot on it. Nothing is charged until the trial ends, we email you a few days before it does, and cancelling during the trial costs nothing.

No. Producer and team tiers are month-to-month with no minimum term. Cancel any time and your plan stays active through the end of the period you've paid for.

Mon-Fri, excluding public holidays. A ticket opened Friday evening is counted from Monday morning.

First response from our support team. Resolution time depends on the issue and isn't capped - feature requests and complex disputes can take longer than the first reply.

Automatically by your plan. Agency gets the fastest renter-side response, followed by Crew and Producer, then free renters. A free Unit team never lowers it: your own plan sets your priority. There's no manual escalation; if you need a faster lane, upgrade your plan.